At FortiFi, we are committed to providing high-quality financial planning services tailored to our clients' needs. As our services involve professional consultations, strategy development, and financial advisory, our refund policy is structured to be fair while maintaining the integrity of our business operations.
If you have any questions regarding our refund policy, please contact us at:
📍 Address: 2 Denhof Rd, Edgemead, Cape Town, 7441, South Africa
📞 Phone: +27 83 325 0946
📧 Email: [email protected]
1. Refund Eligibility
Due to the nature of financial advisory services, refunds are available only in limited cases where services have not been provided as agreed. Refund requests may be considered under the following circumstances:
✅ Service Not Delivered: If a service was purchased but not provided within the agreed timeframe.
✅ Technical Errors: If a system issue on our end prevented access to the purchased service.
✅ Duplicate Payment: If a client is charged twice due to a technical issue.
All refund requests must be submitted within 14 days of the purchase date. Refunds requested beyond this period may not be processed.
2. Non-Refundable Services
The following services are non-refundable due to their nature:
🚫 Completed Financial Consultations: If a consultation has already been conducted, no refund will be issued.
🚫 Customized Financial Plans & Reports: As these services require extensive research and customization, they are non-refundable.
🚫 Subscription-Based Services: If you are enrolled in a financial planning subscription, refunds apply only to future billing cycles, not past payments.
🚫 Missed Appointments: If you fail to attend a scheduled consultation without prior notice (at least 24 hours in advance), the service is considered delivered and is non-refundable.
We encourage all clients to review service details carefully before making a purchase.
3. How to Request a Refund
If you believe you qualify for a refund, please follow these steps:
1️⃣ Contact Us – Send an email to [email protected] with your full name, order details, and a description of the issue.
2️⃣ Review Process – Our team will review your request within 5 business days and determine if you are eligible.
3️⃣ Approval or Rejection – If approved, your refund will be processed within 7-10 business days via the original payment method.
If your request is denied, we will provide a clear explanation of the decision.
4. Cancellation Policy
If you wish to cancel a financial service, please notify us as soon as possible.
One-Time Services:
Cancellations made 24 hours before a scheduled consultation may be eligible for rescheduling or a partial refund.
Cancellations made after a service has been delivered are non-refundable.
Subscription Services:
You may cancel your subscription at any time, but no refunds will be issued for payments already processed.
Future payments will be stopped starting from the next billing cycle.
5. Processing Refunds
If your refund request is approved, the amount will be refunded to the original payment method within 7-10 business days.
Credit/Debit Card Payments: Refunds will appear on your statement within standard bank processing times.
Bank Transfers: Refunds will be processed via electronic transfer.
Third-Party Payment Platforms: Refunds via PayPal, Stripe, or other platforms are subject to their respective policies.
We are not responsible for delays caused by banks or payment providers.
6. Dispute Resolution
If you disagree with our refund decision, you have the right to:
🔹 Request a Review: Provide additional supporting evidence for reconsideration.
🔹 Seek Alternative Resolutions: We may offer credit for future services as an alternative to a refund.
🔹 Legal Compliance: We operate under South African consumer protection laws.
For further assistance, contact us at [email protected].
7. Contact Us
For any refund or cancellation inquiries, please contact us:
📍 FortiFi
📍 Address: 2 Denhof Rd, Edgemead, Cape Town, 7441, South Africa
📞 Phone: +27 83 325 0946
📧 Email: [email protected]